*What dates are 20% off with the Spring Special?
Use code springsaves20 for 20% off new reservations for stays between February 23, 2023 and April 30, 2023. Valid only for new bookings that are placed on our direct website with the special code.
What is your cancellation policy during the unprecedented circumstances of the COVID-19 situation?
We encourage all guests to purchase travel insurance to cover any unforeseen circumstances that will affect their trip. We have partnered with RentalGuardian to give our guests easy access to travel insurance choices when they book with us. We do not sell travel insurance nor receive a commission; this is fully for the benefit of our guests.
What is your cancellation policy?
- Cancellations before 60 days of arrival will receive a refund of monies paid, less a cancellation fee.
- Cancellations within 60 days of arrival, late arrival, or early departure receive no refund.
Do you do direct bookings?
Absolutely! You can book directly on our website.
What are your booking terms?
We require a payment of 50% to make your reservation. Balance is due before 60 days of arrival. If the dates you are booking are within 60 days, the full balance will be due at the time of booking.
Will you accept shorter stays than the stated minimum nights?
Yes, we will accept shorter stays on occasion. Mainly when your stay is just a couple weeks out, but please ask.
What if the there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event and you need to cancel within the 90 days or depart early. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.
Do you sell trip insurance?
We do not sell trip insurance, but you can purchase it from our insurance partner when you book with us. We do not receive a commission for the service but wanted you to have the benefit of the insurance.
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 11 am on the day of departure. If you need a guaranteed early check-in, please book the night before. If you need a guaranteed late check-out, please book the following night.
Can I check-in early or check-out late?
Early check-in or late check-out is a possibility during off season and by prior arrangement only.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. If we find that you have smoked in one of our homes, there will be a minimum $400 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
Do you have wi-fi at the house?
The following properties have high speed wireless internet:
- Casa Esperanza
- Lago Vista
- Casita @ Lago Vista
- Beaver Run (Wireless internet, but the speeds are slower. You can check email and do light browsing. There are times you can stream movies and times it may buffer.)
Fox Creek does NOT have internet.
May we bring a pet to your vacation home?
As much as we love cute little pets, we have a strict no pet policy.
Can I bring a boat to your lakefront properties?
Yes, you can bring your boat. Lago Vista and Casa Esperanza have boat tie ups on the dock.